At PainFree, we take pride in our commitment to quality. Each batch of our product is rigorously tested by our team to ensure it effectively numbs your skin, so you can experience a comfortable treatment without fear of pain.

We understand that sometimes things don’t go as planned, and we want to make the return process as smooth as possible for you. If you need to return your product for a valid reason, please follow these steps:

1. Reach out to our Customer Support team to report your purchase.
2. Share any relevant photos, images, or a doctor’s note regarding your issue.
3. We’ll take a moment to review your request carefully. This assessment may take a few days.
4. Once approved, we’ll send you a return shipping label.
5. Please send any unused products back to our office in Hungary: Hegedűs Gyula utca 29. A. 1136, Budapest, Hungary

After we receive your return, we’ll inspect it and, if confirmed, issue a refund within 7 business days, covering both the purchase price and original shipping costs.

Your satisfaction is our priority, and we’re here to help every step of the way!